When will my order be shipped?
In stock item: We will dispatch the good within 3 working upon order and payment is confirmed and received.
Pre order item: Once the good is being released, we will notice you thru whatsapp; you may choose to [self pick up] or [SF to pay – Delivery], remaining payment must be settled within 14 days from the day we notify you. If you choose [self pick up], you are welcome to settle upfront at our assigned location.

Delivery:
If you have chosen [SF to pay – Delivery],  please understand that it is possible that the package box may be dented, scratched or damaged during transportation and we will not provide replacement of a new package box.

After sales service:
If the item is found to be defected or missing parts, please email us (info@skyxstudio.shop) within 7 days upon item is being received. Repair or exchange service is not applicable to non-trivial defects in appearance or minor flaws which meets factory standard and does not hinder play experience.

We reserve the rights not to provide aftersales service to the following:
-Goods without valid receipt or original packing
-Items that cannot be proved as authentic dealer products
-Products which have gone through unauthorized remodeling or repair
-Man-made damage not caused during production
-Goods and order no. or invoice which have already been used to apply for aftersales service before.

Cancellation & Refund Policy:
We will only refund under the circumstance if the project is being canceled or no longer produced; other than that, we will not accept cancellation and refunded once your order is confirmed. And we do not allow your purchased products change to other products.

Payment method
Our online shop currently accept FPS, Visa or Master.